Official word from Microsoft
It was reported earlier this week that Microsoft was going to issue a voluntary recall for certain Surface Pro power cords that are prone to overheating, and the official details of that recall are now available.
The recall affects all Surface Pro, Surface Pro 2, and Surface Pro 3 AC power cords sold before March 15, 2015, in the U.S. and Canada, and before July 15, 2015, in other markets. As stated to media outlets previously, the problem can manifest itself when the cord is wound too tightly, twisted, or pinched over an extended period of time. In such cases, the power cord has a tendency to overheat.
"While there are no reports of serious injury, a small number of our customers have reported this issue and we are taking action to address by making free replacement cords available to all eligible customers. The safety of our customers is our top priority," Microsoft said.
Microsoft has setup a dedicated website you can use to see if you qualify for a free exchange and to initiate the process. The replacement cord youll receive differs from the original in that it has a extra layer of protection near the end that plugs into the Surface Pro to prevent it from cracking, fraying, or bulging when bent or twisted.
Note that the recall is for the AC cord only and not the power supply "brick" or Surface Pro system itself. It also does NOT affect AC cords that shipped with the Surface RT, Surface 2, Surface 3, Surface Pro 3 devices sold after March 15, 2015 (in the U.S.), Surface Pro 4, and Surface Book.
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